Water Service

 Steps to getting your water service connected


1. An application is submitted to the Customer Service Department, located on the first floor lobby area of City Hall (enter through front door closest to Main Street).

Utility Application (If new resident, click here to learn more about our "Reside in Reidsville program!)

2. A non-refundable connection fee of $15.00 is required.

3. Renters may be required to pay a $75.00 deposit for service inside the City limits. A $150.00 deposit is required for service outside the City limits.

4. The meter is read before water service starts to get a beginning reading.

5. You will not be billed for service for at least 28 days after your service begins.

6. If any questions arise, contact your Customer Service Representative at 336-349-1054.


For your information ...

  • Water bills are due when rendered. A late notice is mailed after the due date. This notice will include a 1.5% late charge.
  • If payments are not made within 10 days after the due date, a $40.00 late penalty will be charged. Water service will be subject to disconnection without further notice.
  • A returned check fee will be assessed for all returned checks and drafts. Returned checks will be electronically re-presented by a third-party vendor, who will charge their fee for this service directly to the account.

Things to know ...

  • If you are 65 years or older, you may apply for a Senior Citizen discount of $1.00 per month off your water bill.
  • Bank draft service is available.
  • Bills may be paid with a debit or credit card by phone or at City Hall.
  • A night depository is available at the back of City Hall for payment after regular business hours.

Recognizing the importance of offering excellent service to its residents, the City of Reidsville provides a Customer Service Division. Customer Service is a division of the City’s Finance Department, headed by the Finance Director. The Customer Service branch operates under the direct supervision of the Customer Service Supervisor.


Got a question? Contact the City of Reidsville's Customer Service Division at 349-1054 between the hours of 8:30 a.m. and 5 p.m. Monday through Friday, send a fax to (336)349-1005 or stop by City Hall located at 230 West Morehead Street.

To report an emergency City-owned pipe issue after normal work hours, you can call C-Com at 336-634-3300.